We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (15)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
14 Nov 2016 04:59
заказываю 2 раз, очень довольна
11 Nov 2016 16:37
Масла хорошие! Пришли прямо в почтовый ящик.
8 Nov 2016 14:12
доставка 21 день, посылка отслеживалась все время, товар соответствует описанию, рекомендую
6 Nov 2016 04:01
3 Nov 2016 00:37
2 Nov 2016 21:43
Посылка шла два месяца. Масло хорошее, выполняет свою функцию-увлажняет кутикулу. Удобно пользоваться!
1 Nov 2016 12:14
Excellent transaction, very pleased, very quick delivery, positively surprised. Thanks a lot.
31 Oct 2016 09:42
30 Oct 2016 10:09
Это не первый мой заказ в этом магазине. Спасибо продавцу, быстро пришло.
27 Oct 2016 21:28
Все дошло, только одна коробочка была помята и открыта, а так все в норме
26 Oct 2016 10:45
Siuntinuko laukiau tris savaites.Ypakavimas geras.Niekas niekur neišsipyle.Kvapas malonus.Sudetyje yra kazkokiu alieju,tad manyciau,kad visai neblogi daiktai cia yra.Bandysiu su malonumu;)
26 Oct 2016 01:07
25 Oct 2016 01:30
Один флакон пролился, а так все хорошо
22 Oct 2016 07:35
Классные масла! Правда шли очень долго! Почти 2 месяца! я довольна! все три разные!
21 Oct 2016 13:18
All is ok, ordered second time. Received in 1,5 month
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